Privacy and Cookies Policy

Privacy and Cookies Policy

This Policy regulates the treatment of the collected personal data, within the scope of '' website, and takes into account the concerns regarding the treatment and privacy of the users personal data.

The provision of personal data in the context of the site navigation, implies knowledge and express acceptance of the Privacy and Cookies Policy.


1.1 - OFTALCONDE, OPHTHALMOLOGICAL CLINIC - is the entity responsible for processing the data collected through the website, which will be treated in the above described terms, as well for the purpose of complying with legal and regulatory obligations.

1.2 - WEBSITE USE - Accessing and browsing the website does not necessarily imply the provision of personal data. However, there are certain features which imply the provision of personal data (for example, if you wish to submit a contact form, to expose your questions).

1.3 - CONTACT IDENTIFICATION DATA - In case you wish to contact Oftalconde, Ophthalmological Clinic - through the website, a set of personal data will be collected, which are processed to respond your request. For this purpose, the following personal data is collected in the contact form "pedido de marcação de consulta": name, email, address, telephone, insurance / subsystem, health insurance number, related to the requested subject. These data are mandatory, otherwise, we can't process your request and  respond. In this sense, we provide an open field ‘observations’ where you can expose your request and, if you wish, provide us other personal data.


Oftalconde, Ophtalmological Clinic - treats personal data for managing purposes, namely, to respond requests.


3.1 - OFTALCONDE, OPHTHALMOLOGICAL CLINIC - may transmit and receive pernonal data, to certain insurance companies and subsystems, for billing purposes or to request surgery, under the contracts concluded with them.

3.2 - OFTALCONDE, OPHTHALMOLOGICAL CLINIC - may also share personal data to third parties, when such data communications are necessary or appropriate under the applicable law, in compliance with legal/judicial obligations, as determined by the National Data Protection Commission or other competent supervisory authority, or even to respond to government authorities requests.


The personal data collected to respond to your requests, will be kept for the strictly necessary period and can be kept, in case of pending litigation, until unappealable transit of the decision which ends the case.


Like most sites, we install small files on your computer, called cookies or "connection testimonials", so they can work properly.

5.1 - OFTALCONDE, OPHTHALMOLOGICAL CLINIC - uses cookies and other similar technologies to distinguish users when they are navigating the website. These technologies will help to provide a better experience, whenever the user navigates the website, allowing to improve it.

5.2 - COOKIES - WHAT ARE THEY? - Cookies are small information files that are stored on your computer or mobile device through the browser. These files allow the site, during a certain period, to “remember” your actions and preferences, namely: username, language, other display settings, etc. When you navigate the website pages and later return to it, you don't have to re-enter your preferences.

5.3 - COOKIES - WHAT ARE THEY FOR? - The cookie identifies your browser on the server, making it possible to store information on your device. This technology serves different purposes, such as helping to determine the usefulness, interest and the number of uses of our website, allowing the user to navigate more quickly and efficiently, eliminating the need to repeatedly enter the same information.


a) Permanent Cookies - they are stored on your equipment (PC, mobile phone and tablet), even after closing it. They are used whenever you visit the website. Generally, they are used to direct navigation to the user's interests, allowing to provide a more personalized service.

b) Session Cookies - they are temporary cookies that analyze the traffic patterns on the web, allowing to identify problems and providing a better browsing experience.

Considering the domain where they belong, cookies can be:

a) Personal Cookies - are cookies sent to the user's terminal equipment, from a device or domain managed by Oftalconde, Ophthalmological Clinic - and from which the service requested by the user is provided.

5.5 - COOKIES - HOW AND WHAT PURPOSE  DO  WE USE IT? - The website uses session cookies to provide you with a better navigating experience:

Session Cookies: temporarily cookies stored until the user leaves the website. The information gathered by these cookies, helps to analyze the website traffic patterns.

5.6 - COOKIES - HOW TO USE? - By changing the settings on your computer or mobile device, the user can enable or disable the acceptance of cookies. All browsers allow the user to accept, refuse or delete cookies, namely by selecting the appropriate settings in the browser. The user can configure his browser to inform him whenever a cookie is received or even disable its acceptance.


6.1 - Under the terms of the applicable legislation, you can request access to your personal data, as well as its rectification, elimination or  its limitation treatment, the portability of your data, or oppose its treatment. You can exercise these rights by writing to Oftalconde, Clínica Oftalmológica, at Avenida da Boavista nº 2121, sala 211, 4100-133 Porto, or by sending an email to

6.2 - You may also obtain confirmation that your personal data is being processed, as well as access to it. You may request, to be provided with a copy of the data processed.

6.3. - You have the right to request the limitation of treatment, under the terms of the applicable legislation, having verified the legally provided conditions. For this purpose, you must submit a request to the contacts mentioned in 6.1 item.


7.1 - OFTALCONDE, OPHTHALMOLOGICAL CLINIC - guarantees the privacy and security in the transmission of the user's data and all information exchanged over the internet.

7.2 - ADDITIONALLY, OFTALCONDE, OPHTHALMOLOGICAL CLINIC - affirms that will keep in operation all the technical means at disposal to avoid loss, misuse, alteration, unauthorized access and misappropriation of provided/transmitted personal data. However, please note, data is circullating on an open internet network, so it's not completely possible to eliminate the risk of unauthorized access. The user must implement appropriate security measures when navigating the website.


Without prejudice to any other administrative or judicial appeal, the user is entitled to submit a complaint to the National Data Protection Commission or other competent supervisory authority under the law, if he considers that the treatment of  his data violates the legal regime in force at all times.


If you have any questions related to the treatment of your personal dataand with the  exercise of the rights conferred on you by applicable law, contact us via email:


Oftalconde, Ophtalmological Clinic - can change this Privacy and Cookie Policy at any time. These changes will be duly advertised through the pages of the website and, if they imply a substantial change in the way your data will be treated, you will be notified, using the contact details you have provided.